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At My Marketing Works, we believe in transparency. Here are more specific details on how we work best together and what you can expect with us.
If you need to cancel a project (logo, website build, graphic design, etc.) you have 3-days post written or verbal agreement to do so with no charge. After this time frame, you will be charged at minimum 50% of the project. Once a project is complete, it is non-refundable.
For monthly marketing support, we require 30-days advanced written notice of cancellation as we plan and work ahead. If you need to terminate an agreement early, you will be charged 50% of the remaining agreement term. All collections have a setup month followed by either a 3-, 6-, or 12-month minimum contact. In the case of scope of work changes, we require a minimum 2-week advanced notice as we work proactively on all accounts.
To be successful, we need consistent assets from your team. When requested, My Marketing Works or our partners can provide virtual or in-person sessions to help you generate consistent, top-quality imagery for your brand.
To keep marketing channels up-to-date and follow individual brand standards, we require 8-10 (a minimum of 36 assets) to be provided by the client per month. They may send the files via Dropbox, Google Drive, WeTransfer, or similar services. We also have brand folders that we share and project recaps where up to 10 images can be tied to a specific project, and we can optimize assets based on the information provided by the client. In our updates, My Marketing Works will remind clients of this policy to keep assets on track. If assets are not received in a timely manner, a $100 photo fee will automatically apply to the account. This is for the time for My Marketing Works to source assets on your behalf. Please note that any paid assets are an additional fee and the sole responsibility of the client.
Note: Some My Marketing Works support packages incorporate photography/videography in the setup phase. These assets may only be used for up to 6-months by our team before new assets are required. No assets used by a client may be used past one year of receipt unless requested and/or agreed upon by both My Marketing Works and the Client.
If we need to use stock images, we aim to do so sparingly. If commercial-use, royalty-free images or videos are needed to fill in content, the client is responsible for any fees incurred (ex. Shutterstock image or paid Unsplash video), but we will do our best to source free image/video files on your brand's behalf.
Charisma only offers refunds in the case of a recurring invoice sent in error. These refunds will be processed within 7-10 business days by your credit card company or banking institution. We cannot guarantee the outcome of your marketing campaign. That said, as an integrated marketing firm, we will honor our agreements and deliver work in the mutually agreed upon timeframe.
Should a payment be past due more than 15+ days, an automatic late fee may be assessed. Please refer to your invoice for more details and timeframes.
Unpaid projects past 60-days may be sent to collections. Projects past due more than 90-days after the final invoice may have revoked access or be removed (ex. website or Google Business Profile Listing). We will communicate should payments be past due. We may choose to offer payment plans – with a convenience fee of 5% and 10% of the remaining bill as a down payment.
Otherwise, payment is expected for completed work within a reasonable timeframe (Note: Net 90 being the maximum timeframe).